AGi Mission Support
  • 05-Jan-2018 to 12-Feb-2018 (EST)
  • MD CATS+ - FA 10
  • Annapolis, MD, USA
  • Full Time

The foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price.  We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel.

This position will be leading a project to modernize AGi's client voice and data services infrastructure. The current system has begun transitioning from a traditional Time Division Multiplexing (TDM) technology to an IP-based infrastructure. The client has begun to transition their voice network services to IP in concert with the transition of the current network. The transition shall include the majority of telephone services utilized throughout the client. In addition, this project will include the replacement and/or retrofitting of its multi-agency telephony system(s) in order to ensure that the systems are compatible with the changes in the telephone network.


  • Provide the overall project planning, governance and management. Duties shall focus on project planning/design, implementation, monitoring and controlling, and reporting.
  • The position shall ensure the appropriate application of the Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK) and the State's Systems Development Lifecycle (SDLC) in managing and overseeing the project efforts.
  • May all day to day activities of the transition including the development of the roadmap and scope, and associated to changes to these plans, schedule, scope, and cost.
  • Establish appropriate strategies and processes to manage the design and installation of the VoIP telephone systems and its associated elements (Hardware/Software, Local Area Networks (LAN)/Wide Area Network (WAN) call centers, etc.)
  • Oversee/Support the site survey assessments and prepared finding reports and implementation plans to conform to required standards.
  • Provide direction to respective telecommunication and associated project teams within the Department.
  • Develop respective SDLC and other required documentation, executive level briefings and reports, and statements of work (SOW).
  • Serve as the primary liaison for the VoIP effort within DoIT, and to external Agency stakeholders and vendors.
  • Other duties as assigned by the State Project Manager (PM)/Deputy Chief Information Officer (CIO).


  • A Master's Degree is preferred.

General Experience:

  • At least ten (10) years of experience in project management.

Specialized Experience:

  • At least ten (10) years of experience in managing IT related projects.
  • Demonstrated at least five (5) years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget.
  • At least three (3) years of experience in managing VoIP projects and at least two (2) years of experience in either contact centers, LAN/WAN, or Wireless projects.
  • Experience developing planning and implementation documentation, reports, briefings, and process documents.
  • Project Management Professional (PMP) Certification is preferred
  • Telecommunications Industry Association (TIA) Certified Convergent Network Technologies (CCNT) or Convergent Technologies Professional (CTP) Certification is preferred.
  • Possess excellent communication skills with both Senior Level Executive and team members.

AGi Mission Support Services, Inc. is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.

AGi Mission Support
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