AGi Mission Support
  • 15-Aug-2018 to 15-Sep-2018 (EST)
  • NSFDACS13C1270
  • Alexandria, VA, USA
  • Full Time

AGi Mss, Inc. is seeking to hire a full time employee for our Information Specialist role at a client site in Alexandria, Va. We are looking for an individual who can provide excellent customer service and support.

With this position being the first line of customer support, it is important for incumbents to not only provide the company's visitors with the best possible service but it's also important for visitors to feel welcomed and that our staff is going out of their way to meet the visitor's every need. 

Responsibilities (include but not limited to):

  • Serves as the lead to provide information dissemination for use in print and digital media.
  • Provides guidance and leadership to team personnel.
  • Maintains an electronic information database with current program description, guidelines, contact and submission deadline.
  • Monitors usage trends and develops a database containing information on replenishment cycles, vendors, customers, and contact information. 
  • Directs callers to necessary personnel, programs, and services.
  • Supplies Metro, hotel, restaurant, airport shuttle, taxi, limo services and shopping information.
  • Works with other contract staff to establish and maintain minimum standard stock levels of agency publications displayed in the publication area.
  • Replenishes display shelves with current, new and frequently requested publications, event mementos and other materials that the client wishes to distribute.
  • Assists customers in accessing any agency webpage or application including but not limited to the Home Page and other online or electronic systems for the dissemination of information as appropriate.
  • Assists customers with access to non-web tools as appropriate.
  • Leverages industry-best processes and techniques to ensure that all customers receive proper service.
  • Utilizes client-provided documentation and checklists to ensure all communications are properly directed and reach their intended destination. 
  • Develops and follows procedures and Points of Contact lists for questions/issues concerning files. Maintains an accurate filing system in accordance with agency procedures.
  • Consistently updates relevant analytics of information and call center activity.  Maintain information for inclusion in upcoming reports.
  • Serves a back-up to Shift Supervisor

Qualifications:

  • Bachelor's degree from an accredited college or university; or equivalent education/experience in a science field
  • At least 3 years' experience of customer service
  • Prior experience in a call center is beneficial, but not required
  • Ability to conduct themselves in a professional manner
  • Exceptional oral and written communications skills
  • Ability to communicate well with others, in-person and over the phone
  • Great interpersonal skills
  • Should be well versed in mediation and conflict resolution
  • Must have strong work ethic
  • Relevant Computer skills: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)
  • Must be able to quickly to learn new computer software and use them efficiently

The foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price.  We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel.

 

AGi Mission Support Services, Inc. is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.

 

AGi Mission Support
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